GLB Job Posting: Order Desk Clerk


Great Lakes Brewery is seeking a skilled, hardworking Order Desk Clerk to join our growing team in an administrative capacity. The primary focus of this position is administrative support to our sales team through receiving and processing orders and delivery information. This position is extremely task driven and needs an individual who can multi-task and deal with customers, suppliers and the GLB Team. Communication is of the utmost importance, as this role will touch all areas of the company, including production, sales, and logistics.

• Receive orders via telephone, email and internal operating system
• Review and process incoming orders
• Coordinate all paperwork regarding orders and delivery process
• Provide quality service to our customers, suppliers and internal team
• Communicate with our sales team and customers to provide support where needed
• Create and manage customer information in internal system
• Work with 3rd Party logistics team to resolve any order related issues and/or needs
• Communicate resolutions to Territory Manager
• Provide back-up support to other team members, as required
• File paid customer invoices
• Answer all calls pertaining to order desk
• Perform other related duties as requested

• Post-secondary education
• 1 year customer service with a focus on order desk and account management
• Proficient with MS Office Suite
• Strong data entry experience with CRM, knowledge of QuickBooks an asset

• Customer focused and dedicated to exceeding expectations
• Sound problem solving skills and able to think one step ahead
• Good communication skills
• Ability to work in a team environment

Here at GLB we hold ourselves to the highest standards in both our passion for beer, customer service and quality of product. If you feel like you are the right match for this position please send a CV and cover letter to [email protected]. In the subject please note the position that you are applying for.

Great Lakes Brewery is an equal opportunity employer. Each job posting and candidate selection process that GLB undertakes will consider all qualified applicants for employment within the brewery without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected factors. GLB will work with qualified applicants on accessibility accommodations during all levels of our internal recruitment process. Please notify GLB of any accessibility requirements in an email and our team will work alongside you to ensure your needs are met.

Schedule: Full Time
Shift: Monday to Friday
Work Location: Great Lakes Brewery
Posting Category: Administration

Please note – Only candidates selected for an interview will be contacted by Great Lakes Brewery. POSTING CLOSES JULY 11TH